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Please Note: Our customer portal is currently unavailable, including login, registration, and password resets. We’re working to restore service as quickly as possible.
Please Note: Our customer portal is currently unavailable, including login, registration, and password resets. We’re working to restore service as quickly as possible.
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Cookie Policy

About our online security and cookies

Cookies are small text files that are placed on your device by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.

Different pages of our website use different cookies. More details of these can be found below.

You can change your consent to cookie usage at any time on our cookie section at the bottom of this page.

Go to www.allaboutcookies.org to find out more about website cookies.

Refusing cookies

Most browsers allow you to refuse to accept cookies. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.

For more information about how to do this via your web browser, please review your browser settings/security sections.

Blocking cookies will alter the usability of our website. You’ll also be unable to get a quote if cookies are turned off.

You can also manage the cookies via the cookie settings section that shows at the bottom of our web page.

Cookies we use

The sections below show the different categories of cookies that we use. This information also shows how long the cookie will remain on your device and provides a brief description.

Session cookies expire once you log off or close the browser. They are only stored temporarily and are destroyed after leaving the page.

Strictly Necessary cookies

Strictly necessary cookies allow core website functionality such as user login, security and account management. The website cannot be used properly without strictly necessary cookies.

Cookie Key Domain(s) Type Expiration Description
ci_session

www.zen-insure.co.uk

First-party
Session
Cookie normally associated with the CodeIgniter framework for building PHP (Hypertext Preprocessor) based applications. Usually used to maintain a user state during a browser session for consistency of user experience. By default the cookie is destroyed when the browser session ends.
_GRECAPTCHA

www.google.com

Third-party
Session
Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
onecall_portal_session

portal.zen-insure.co.uk

First-party
2 hours
Required for logging in to your account.
journey_session
journey.zen-insure.co.uk
First-party
2 hours
This cookie is necessary and needed for functional usage of the application.
PHPSESSID

quote.zen-insure.co.uk
www.renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk

First-party
Session
Cookie generated by applications based on the PHP (Hypertext Preprocessor) language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
SERVERUSED

portal.zen-insure.co.uk
journey.zen-insure.co.uk

First-party
Session
Session management in multi-node applications presents multiple challenges. When the architecture includes a load balancer, client requests might be routed to different servers each time, and the HTTP session might be lost. SERVERUSED prevents this.
laravel_session

quote.zen-insure.co.uk

First-party
2 hours
Laravel uses laravel_session to identify a session instance for a user, this can be changed
ts

paypal.com

Third-party
3 years 1 hour
PayPal sets this cookie to enable secure transactions through PayPal.
ts_c

paypal.com

Third-party
3 years 1 hour
This cookie is provided by PayPal when a website is in association with PayPal payment function. This cookie is used to make safe payment through PayPal.
x-cdn

paypal.com

Third-party
Session
PayPal sets this necessary cookie for security during transactions through PayPal.
XSRF-TOKEN

portal.zen-insure.co.uk

First-party
2 hours
This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

Performance cookies

Performance cookies are used to see how visitors use the website, e.g. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.

 

Cookie Key Domain(s) Type Expiration Description
_ga

zen-insure.co.uk
renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk

First-party
2 years
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat

renewalchecker.co.uk
onequickquote.co.uk

First-party
1 minute
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites.
_gat_UA-18184733-53

zen-insure.co.uk

First-party
1 minute
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gid

zen-insure.co.uk
renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk

First-party
1 day
This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track page views.

Targeting cookies

Targeting cookies are used to identify visitors between different websites, e.g. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.

Cookie Key Domain(s) Type Expiration Description
_gcl_au

zen-insure.co.uk

First-party
3 months
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

Functionality cookies

Functionality cookies are used to remember visitor information on the website, eg. language, time zone, enhanced content.

Cookie Key Domain(s) Type Expiration Description
cookielawinfo-checkbox-functional

zen-insure.co.uk

First-party
1 year
This cookie is used to record the user consent for the cookies in the “Functional” category. It stores the consent status of the user for cookies on the current domain.
cookielawinfo-checkbox-advertisement

zen-insure.co.uk

First-party
1 year
This cookie records the user’s consent for advertisement cookies on the website.

Third Party sites

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the One Call Insurance site. Please ensure you review the cookie policies used by these sites to check for any additional cookie information.

Privacy

For further information about how we process, use and store your data, please view our privacy notice at www.zen-insure.co.uk/privacy-policy.

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