Contact Zen

Ways to get in touch

We try to make everything as easy as possible but we know sometimes you may need assistance.

How we can assist you

Zen is a fully self-service online company. You can manage all aspects of your policy 24/7 by logging into the online portal.

Most queries can be answered by viewing our FAQs here. You can also view our helpful ‘how to’ videos on YouTube.

We also have our friendly chat bot, Zenny, who can assist with any questions you have. You can access this by clicking the chat button that appears in the bottom right hand corner of your screen.

If Zenny is unable to answer your query you will be connected to one of our live chat agents. This service is available between 09:00-12:00 Monday to Friday and 09:00-14:00 Saturday. Outside of these hours, we operate a messaging page where you will usually get a response within 24 hours. Please note as we are an online only company we do not have a telephone number for general enquiries.

Need to make a claim?

In the event of a Claim please call One Call Claims on their 24 hour claims line on 02037 387386.

Need breakdown assistance?

In the event of a Breakdown please log in to the customer portal and select the ‘broken down’ option.

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Services & Support

Contact Zen

Ways to get in touch

How we can assist you

Need to make a claim?

Need breakdown assistance?

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