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Please Note: Our customer portal is currently unavailable, including login, registration, and password resets. We’re working to restore service as quickly as possible.
Please Note: Our customer portal is currently unavailable, including login, registration, and password resets. We’re working to restore service as quickly as possible.
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Web Terms

Useful information about using our website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. These terms, together with our Privacy Policy, govern Zen’s relationship with you in relation to this website (and any associated URLs) and any correspondence by email between Zen and you.

If you do not accept the following terms and conditions, you should leave this website. If you continue to use the website, we recommend that you familiarise yourself with our Privacy Policy.

Please note that certain insurance products and other services marketed and sold through this website may be subject to additional terms and conditions. You should familiarise yourself with any such terms before making a purchase.

About Zen and who we are

Zen is a trading name of Yoga Insurance Service Limited.

In these terms and conditions, the terms “Zen”, “we”, “us” and “our” refer to Yoga Insurance Service Limited, the owner of the website, whose registered office is First Point, Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ. Yoga Insurance Service Limited is registered in England and Wales (company number 09859287).

The term “you” refers to the user or viewer of our website.

Website accuracy, pricing and availability

We try to correct mistakes on our website as soon as we become aware of them. We aim to ensure that all advertising, wherever it appears, is clear, transparent, legal, honest and truthful.

Despite this, there may be exceptional circumstances where an incorrect price or product or service information is displayed on our website. In such circumstances, we reserve the right to cancel any contract (insurance or otherwise) that we may have agreed with you. This will be without any liability to you, and where applicable we will ensure that a full refund is offered.

Mistakes and omissions

We work hard to ensure that this website is accurate and maintained to reflect our current positions and policies. However, to the fullest extent permitted by law, all warranties (whether express or implied by statute) and all liability to you in respect of this website are excluded.

This does not affect your statutory rights in relation to any products or services purchased through this website.

If any provision of these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable for any reason, that provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

Legal jurisdiction

These website terms of use shall be governed by English law and the Courts of England and Wales shall have jurisdiction, unless both parties expressly agree otherwise.

Duty of disclosure

Any quotation provided through this website is based entirely on the information you give to us. It is your responsibility to ensure that the information you provide is accurate at the time it is given.

If any information is found to be inaccurate, or becomes inaccurate, you must inform us of any changes or incorrect information as soon as you become aware of it.

Complaints handling procedure

Please see our dedicated complaints handling page.

Terms and conditions of products and services

We reserve the right to accept or reject any request to buy the products or services offered through this website. Any purchase will be subject to the terms and conditions of that specific product or service.

The information on this website may not include the full description of all terms and conditions relating to our products and services. Complete details will always be included in your policy documentation and/or other documents provided to you.

Links to third parties

From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked website(s). We have no responsibility for the content of any linked website(s).

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